7-Day Money-Back Guarantee & SLA Credit Policy
Clear, Risk-Free Guarantee · Effective 2026
1. 7-Day Money-Back Guarantee
New customers may request a 100% full refund within 7 days of their initial VPS order if they are not satisfied with performance or network routing. Simply open a cancellation ticket in the client portal.
2. 99.99% Financial Uptime SLA
If monthly availability for your VPS drops below 99.99% due to unplanned infrastructure outages, NodexVPS will credit 10× the prorated amount of the downtime back to your account credit balance.
3. Non-Refundable Addons
Refunds apply to compute plans. Customized third-party software licensing (e.g. Windows Server license fees) and domain registrations cannot be refunded once activated.